Winum FAQ for Players in India

Four fields are required and one is optional. Account currency, which defaults to USD, a phone number with the country code, which is +91 on the Indian version, an email address and a password of at least 8 characters. The promo code field is optional. The Register button stays inactive until the Terms checkbox is ticked.

Yes, both providers are available. Part of the profile data is pulled across automatically, but the account currency still has to be set manually in the settings, and the email or phone still has to be confirmed separately. Without that confirmation the verification bonuses for contact details are not credited.

Currency is not locked to the account. It can be changed after registration in the account settings, which matters for anyone moving to a crypto account, since a crypto balance earns an extra 20 percent on each of the first four deposits. All bonus values and limits are recalculated into the currency in use.

The login window has two tabs. Phone takes the number with its country code plus the password, Email takes the address plus the password. Google and Telegram sign-in sit below them. A Forgot your password link handles recovery, and a link to registration is available for new accounts.

No. Two-factor authentication, fingerprint login and Face ID are not implemented. Account security rests on the password, on confirmed contact details and on the Active sessions function in the profile, which closes every other logged-in device at once without requiring a password change.

Open Settings, find Active sessions under Other settings and press End. That logs the account out on every other device immediately, with no password change needed. Changing the password afterwards is handled in the Security block, which asks for the current password before accepting a new one.

Not independently. Once a contact is confirmed it can only be changed through support, as the caption under the field states. That is why both should be entered carefully at registration: a typo in a confirmed address turns into a support ticket rather than a profile edit.

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In Transaction history, one of the six profile menu items. It shows the status of every deposit and withdrawal. Bet history sits next to it with All, Open and Settled filters. The status shown there is the same one support would look up.

Six. Bonuses for free spins and other offers, Bonus codes for code activation, Bet history for open and settled bets, Transaction history for payment statuses, Settings for personal data and contacts, and 24/7 support with every contact channel. The profile header also shows the account ID and balance.

Deposits start at INR 300 through PayTM and PhonePe and at INR 500 through UPI, with a ceiling of INR 50,000 for most methods. Withdrawals run through IMPS from INR 2,500 to INR 50,000. Crypto minimums depend on the coin chosen.

The stated processing window is up to 72 hours for both IMPS and cryptocurrencies. Time added by a bank or a blockchain network sits outside that window. A first payout from an unverified account waits for the documents rather than for the queue, which is the most common cause of a long wait.

No. The payment instrument has to be registered in the account holder's name. Third-party deposits, relatives included, are prohibited and may be returned to the payer. A family member's card falls under the same ban, and such deposits may be returned to the payer.

As a rule no. Withdrawals are processed through the deposit method where possible, so the rail used for funding usually decides the rail used for payout. Crypto payouts run from a crypto account, while a rupee account is paid out in rupees through IMPS.

No. Chargebacks and reversals of approved transactions are prohibited. The platform may recover costs, debit the corresponding amounts from the account and void related winnings. A disputed payment goes to support as a formal complaint, which carries a 1 working day acknowledgement.

No credit or overdraft is provided, so play requires a positive balance. Deposits credit only after the payment provider confirms them, and temporary holds are possible during checks. Limits and payout schedules may also depend on account status, verification level and transaction history.

600 free spins across the first four deposits: 130, 140, 160 and 170. The minimum qualifying deposit is INR 300 and the maximum win from the package is INR 2,500. The bonus is credited automatically and no promo code is required.

Because they do differ. The registration banner shows up to 600 FS, the Indian promotion cards show 300 percent plus 350 FS, and the card of the actually available first deposit bonus for a USD account shows 130 free spins with a wager of x20. The bonus card in the Bonuses section is the one that applies.

Bonus funds are held separately from the real balance and move across only after the wagering requirement is met. Until then they cannot be withdrawn, and the platform may withdraw unwagered bonus funds at any time without prior notice while no payout has been initiated.

Only in the Bonus Wagering category. Bets placed with bonus funds in other categories do not count toward the requirement at all. The category is built mainly on Hold and Win slots and its composition changes, so it is worth reopening before starting a wagering run.

One casino bonus and one sports bonus. The rest wait in a queue, and activating a queued bonus cancels the current one, removing its amount from the bonus balance. Finishing one wagering run before claiming the next offer is the only way to avoid losing an active bonus.

INR 450. A single bet above that limit breaks the terms even if the wagering requirement is later completed, and it is the most common ground for a bonus being cancelled. The cap applies for the whole wagering period, not just the first spins.

Four situations. A withdrawal request filed while a bonus is active cancels it. Activating a queued bonus cancels the current one. Unfair play or strategies judged abusive allow cancellation without a stated reason. Unwagered bonus funds can be withdrawn by the platform at any time before a payout is initiated.

Free spins are free rounds in slots and freebets are free stakes in crash games, and both work the same way: winnings land on the bonus balance and have to be wagered before moving to the main one. In the Indian package the first deposit freebets are issued in Aviator.

Claim the welcome package

One. Duplicates under other names, emails, IP addresses or devices are prohibited. Linked or duplicate accounts can all be closed, with winnings voided and the balance withheld until the check completes. The account is personal and non-transferable, and anything done under the login counts as done by the owner.

In three cases: at the first withdrawal request, when total deposits exceed 10,000 USD or the equivalent, and when unusual or suspicious activity is detected. The approach is risk-based, so the timing differs between accounts. It can also be required before access to financial operations on a high-risk transaction.

Four groups: personal details including full legal name and residential address, proof of identity such as a passport, national ID or driving licence, proof of address no older than three months, and extra methods such as a selfie with the document or a video check. Enhanced Due Diligence can add more.

The response window is 30 days. Missing it, or sending falsified documents, leads to account suspension or permanent closure, retention of the balance until the check completes, cancellation of transactions and disclosure to competent authorities where law requires it. Winum publishes no review time for submitted documents.

No. VPN, proxy servers and the TOR network are prohibited, and geolocation systems are used to detect them. An account found in a prohibited jurisdiction may be suspended or closed, with the balance returned excluding winnings obtained after the last deposit, and only after verification and AML procedures.

Accounts with no logins and no transactions for 12 consecutive months may be closed without prior notice, and the balance is handled under applicable law. A single login resets the clock, so an account kept for occasional play is worth opening even without a deposit.

Through the official support channels, at any time. Open bets have to be settled and the balance withdrawn first. The platform may defer closure while a check is running, a dispute is unresolved or AML and KYC procedures are incomplete. After closure, access ends immediately.

Yes. Alongside the data entered by the player and generated during use, Winum receives data from identity verification services, fraud prevention, payment providers and compliance screening. Processing for verification runs on the legal ground of a legal requirement rather than on consent.

1,200 Winum Points, the same threshold in every currency. Exchange opens only after the first deposit. On a rupee account INR 750 of bets earn 1 point and 1,200 points convert to INR 1,000, which puts the required turnover at INR 900,000.

Live casino games, electronic roulette and blackjack earn nothing at all. Sports bets that were returned at odds of 1.00 or sold back are also excluded. Points therefore accumulate only on slots, crash games and settled sports bets.

Yes, with a wager of x1. Until that requirement is met the converted amount cannot be withdrawn. The wagering is light compared with bonus funds, but it still means an exchange made immediately before a payout request delays that request.

Yes, in two ways. 200 Winum Points are credited once for installing the Android or iOS application, and 100 Winum Points for the first subscription to push notifications. Together they cover a quarter of the 1,200-point exchange threshold without a single bet.

No, and neither store permits gambling applications. Android uses an APK downloaded from the official site, iPhone and iPad use a Safari shortcut added through Share and Add to Home Screen, and macOS and Windows use a browser shortcut. Installing on Android or iOS credits 200 Winum Points.

About 5 MB for the APK and roughly 10 MB after installation. The minimum requirements are Android 8.0 with SDK 26, 1 GB of RAM and either arm64-v8a or armeabi-v7a architecture. Both ARM builds are supported, so older handsets run the application.

Use a mirror. Current addresses are issued by the support chat on request and published in the official channels of the casino. An installed application or PWA keeps access regardless of domain blocking. Addresses taken from search results or aggregators can lead to phishing copies.

No. There is no VIP club and no status programme with level-based cashback. Winum Points perform the role of the loyalty programme instead, earned from the first bet onward and exchangeable from 1,200 points once the first deposit is made.

Start with the password, since no two-factor authentication exists to fail. Use Forgot your password for recovery. If the login page itself does not load, the domain is blocked rather than the account, and a mirror from the support chat restores access. Confirmed contacts cannot be swapped to recover an account.

A pending deposit is awaiting provider confirmation, and checks can add a temporary hold. Transaction history in the profile shows where it stands. UPI, PayTM and PhonePe are all stated as instant, so a pending status beyond that points at the provider rather than at the platform.

Four documented reasons: verification not completed, an active bonus that the request itself cancels, a payout method that does not match the deposit method, or a temporary hold during checks. The stated window is up to 72 hours. Transaction history shows the status before an enquiry becomes necessary.

Check the order of actions. A withdrawal request filed while a bonus was active cancels it. So does activating another bonus from the queue. A single bet above the INR 450 cap during wagering breaks the terms, and unwagered bonus funds can be withdrawn by the platform before a payout is initiated.

Live chat runs around the clock from any page of the site and from the application. Written enquiries go to [email protected], which covers technical issues, complaints, personal data, responsible gaming and KYC. Security questions go to [email protected], on a different domain, and commercial proposals to [email protected].

No telephone line and no official FAQ bot are declared in the platform materials, and no chat response time is published. Any phone number advertised elsewhere as Winum support does not belong to the platform, which makes the in-account support button the safe route.

A complaint is acknowledged within 1 working day and answered substantively within 30 calendar days. The player's own windows are shorter: 14 calendar days for a game result dispute, 30 calendar days for account and payment matters, 6 months for everything else. Later filings may not be considered.